{
  "schemaVersion": "1.0",
  "kind": "returnsplit_redacted_claim_audit_bundle",
  "generatedAt": "2026-09-04T22:46:31.156Z",
  "scope": "operator_export",
  "redaction": {
    "policy": "allowlist_v1",
    "omitted": [
      "customer contact details",
      "linked-account identifiers",
      "raw payment and transfer identifiers",
      "provider receipts and idempotency keys",
      "credentials and arbitrary provider metadata",
      "raw operations-case notes (redacted summaries and integrity hashes are retained)"
    ]
  },
  "claim": {
    "reference": "RET-260903-033",
    "orderReference": "MM-18489",
    "status": "needs_review",
    "receivedAt": "2026-09-03T08:18:00.000Z",
    "reason": {
      "code": "manufacturing_defect",
      "label": "Manufacturing defect"
    },
    "claimEvidenceSha256": "fc6c8b84d93d0b9d481ec91c7a7c82bf94e112383dc37b090d69cabf200b8f9c",
    "returnedItems": [
      {
        "title": "Unmatched returned item",
        "quantity": 1,
        "matchConfidence": 0.51,
        "claimedTitleSha256": "f8b6247c38c7fb7fe1483b7237e32b7f906a6e349a50e9d211920a3142d54a7d",
        "evidenceSha256": "a9ceb17456a30222a4d2229950579aaae9bb03c7d83abd073832228c888af709"
      }
    ]
  },
  "review": {
    "state": "needs_review",
    "headline": "Choose which linen shirt was returned",
    "liableParty": "seller",
    "requiresHumanApproval": true,
    "policyCitation": "Creo Market Returns v3.2 · §7.3",
    "flags": [
      {
        "code": "ambiguous_item",
        "label": "Item match required"
      }
    ]
  },
  "policy": {
    "id": "policy_creo_supplier_v3_2",
    "name": "Creo Market Returns",
    "version": "3.2",
    "citation": "Creo Market Returns v3.2 · §7.3",
    "effectiveFrom": "2026-07-01",
    "effectiveTo": null,
    "rules": {
      "marketplaceCommissionBps": 1500,
      "sellerLiableReasons": [
        "manufacturing_defect",
        "wrong_item",
        "not_as_described"
      ],
      "refundOutboundShippingOnPartialReturn": false,
      "refundOutboundShippingOnFullReturn": true,
      "customerRemorseRefundable": false
    }
  },
  "decision": null,
  "approval": null,
  "execution": {
    "provider": {
      "mode": "demo",
      "label": "Demo data - no Razorpay request",
      "isLive": false
    },
    "sagaId": null,
    "state": null,
    "createdAt": null,
    "updatedAt": null,
    "completedAt": null,
    "reversals": [],
    "refund": null,
    "events": []
  },
  "activity": [
    {
      "occurredAt": "2026-09-03T08:18:03.000Z",
      "actor": "Evidence extractor",
      "type": "item_extracted",
      "outcome": "warning",
      "summary": "Abstained: two linen shirt variants are equally plausible",
      "requestId": "req_01J6QZ82B"
    }
  ],
  "operationsCases": [],
  "escalation": null,
  "limitations": [
    "This export is generated from process-local prototype state and is not a durable audit record.",
    "Provider references are masked and customer contact data is omitted.",
    "Simulation records are not evidence of a Razorpay Test Mode transaction."
  ]
}