Return claim RET-260903-038

Approval blocked

Required seller reversal exceeds the remaining Route transfer balance.

Claim assessment

Evidence, order match, and the policy-bound funding decision.

Order line matched

“The vase arrived cracked through the base.”

Speckled clay vase

No variant · Qty 1

Order match

Funding decision

The immediate funding source follows the locked policy. Recovery responsibility is tracked separately.

Return reason

Manufacturing defect

Immediate funding source

Seller net settlement + marketplace commission

Why

A prior partial reversal leaves only ₹49.15 available. Provider state must be reconciled before approval.

Policy applied

Creo Market Returns v3.2 · effective 30 June 2026

Creo Market Returns v3.2 · §7.3
Manufacturing defects are funded by the seller at net settled item value; transit damage requires a separate funding and recovery decision. Outbound shipping is not refunded on a partial return.

Money movement

Amounts preserve the original discount allocation and reconcile exactly.

Exact refund calculation in Indian rupees
Component	Gross	Adjustment	Customer refund
Speckled clay vaseQuantity 1	₹999.00	−₹0.00	₹999.00
Outbound shippingFull return · no shipping charged	₹0.00	None	₹0.00

Customer refund₹999.00

Audit trail

Inputs, decisions, approvals, and provider results remain linked to this claim.

Download audit

Transfer balance is insufficientCreo Market Returns v3.2 · §7.3 · returnsplit-paise-v2

2:42 pm

Return claim receivedOrder MM-18518 · evidence locked

2:42 pm

Technical references

Payment••••cked

Transfer••••cked

Approved plane75063e065b81d4f072a02f7809e5c3c6529fd8c6043eec1fa013879af2e3c40

Component

Gross

Adjustment

Customer refund

Speckled clay vaseQuantity 1

₹999.00

−₹0.00

₹999.00

Outbound shippingFull return · no shipping charged

₹0.00

None

₹0.00